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Adobe – Adobe.com/UK

This past year, Adobe’s UK team has been working on 2 key areas: “Personalisation/Culturalisation” and “Solving Customer Problems”.

As Adobe enters its next stage of growth, one major lever we are working on is “Personalisation and Culturalisation” as we understand that although the UK is an English-speaking market, the UK does not equal the US. Therefore, the team have been working on tonality, imagery and localised approaches to both campaigns and promo pricing merchandising messaging across our website to make it more “British”.

Our second key theme is “Solving Customer Problems”. Our research and insights indicate that our customers were getting lost across our website and were getting confused with our offerings, products and plans. This built the case to create quizzes and recommendation tools within our website to ease the customer’s journey.

Ultimately, there is no blueprint for Personalisation/Culturalisation and there are still many problems for us to solve, however the UK team are in the midst of our growth project and aim to continue iterating and making our website experiences best-in-class for our customers.

 

Away Resorts – Away Resorts

Welcome to the wonderful world of Away Resorts, we have lots of amazing holiday parks and resorts in the UK, from Cleethorpes Pearl down to St Ives Bay! We specialise in park holidays and on-site accommodation sales and take great pride in our diverse range of luxury lodges, static caravans and parks all situated within areas of natural beauty, often close to historic castles, natural parks and beaches. Each and every one of our holiday parks has its own unique sense of charm, perfect for relaxing or exploring; a romantic retreat or a family getaway! From swimming pools to high end eateries, we are here to help you create an experience that’ll live long in the memory. Choose Away Resorts for your next holiday, or your next lodge or static caravan purchase, and prepare to be blown away!

 

Ceiling Tiles UK (Part of the Workplace Co group) – Ceiling Tiles UK

Ceiling Tiles UK is the UK’s leading online retailer for… you guessed it; ceiling tiles! Last year we sold over £7.3m of them.

We are obsessed with our customers (in a good way), and because of that we have over 1500 reviews on TrustPilot with 4.7 stars rated “Excellent”.

We work hard to create a frictionless online experience, allowing our customers to find the right product quickly with powerful search and filtering tools, comprehensive product pages and simple and clear shipping and delivery information.

 

Iceland – Iceland

Since 2016, Iceland.co.uk has been the UK’s fastest-growing online grocer, outpacing its biggest rivals, and the Online team’s dedication to its customers over the past 6 years have resulted in record-breaking growth.

During the COVID-19 pandemic the Iceland Online team increased delivery slots the fastest and by greatest volume in the industry, developed new technology to service its vulnerable customers and worked with central government and the NHS to prioritise millions of people across the country. This resulted in a 375% increase in delivery capacity, giving Iceland the ability to deliver over 1 million orders per week. In their stores, Iceland was the first grocer in the UK to offer dedicated priority shopping hours for elderly, vulnerable and NHS frontline workers.

Continuing into 2021 & 2022, Iceland continued to lead the way and implement new initiatives, such as the Fresh or Free Guarantee initiative, a new loyalty app and a number of website improvements. All of these culminated in Iceland being voted by Which? customers as the UK’s Favourite Online Supermarket in 2022, and provide a solid bedrock for future online growth.

 

OnBuy – OnBuy.com

Founded in the UK in 2016 by Cas Paton, OnBuy.com has a simple vision: to be the best choice for every customer, everywhere. The brand has established itself in the eCommerce sector as a pure online marketplace that doesn’t compete with retailers. This fair and transparent approach provides an exceptional experience for buyers by levelling the playing field for sellers.

Offering 36 million products, OnBuy gives thousands of verified online retailers the platform to provide competitive prices and exceptional value to customers. From household names to independent sellers, buyers can shop securely for products from a wide range of categories, such as electricals, beauty, home and garden, toys, and baby supplies.

 

Sainsbury’s Argos – Argos

Since first opening its doors almost 50 years ago in 1973, Argos has been a pioneer in the world of retail, from revolutionary store formats to market leading fulfilment propositions. More than 60,000 products are available to shop across general merchandise and clothing categories.

Innovation and customer-centricity have consistently been at the heart of the business, ensuring that the brand really delivers for customers.

The evolution from the famous Argos catalogue (or ‘book of dreams’ as you may know it!) to a digital-led and indeed mobile-first shopping experience is well and truly complete. Today, the Argos.co.uk website receives more than a billion visits a year and 90% of sales originate online.

What makes Argos.co.uk stand out from the competition is a commitment to first-class user experiences. We are constantly innovating and iterating to not only meet ever-evolving customer needs and behaviours, but to exceed them.

We use the latest technologies to enrich the customer journey and truly delight, while ensuring that shopping with Argos is as frictionless as possible.

We hope to be delighting customers; however they choose to shop, into our next half-century and beyond!

 

The Bottle Club part of Millennium Cash and Carry Ltd. – https://www.thebottleclub.com/

The Bottle Club has become the fastest growing online premium drinks retailer in the UK for adventurous drinkers looking to discover new favourites, flavours and ideas. Winner of several awards, The Bottle Club delivers inspiring wines, spirits, handcrafted beers, champagnes, and whiskies from around the world directly to your doorstep. It also offers celebrity and unique, limited-edition drinks, providing customers with a personalised service at the very the best prices.

 

Virgin Media O2 – O2

As one of the UK’s leading telecommunications brands, O2’s website www.o2.co.uk brings the latest smartphones, tablets and accessories, with fast 5G connectivity, to customers across the country. As a full ecommerce experience, customers can browse and purchase at a time that suits them. And with free next-day-delivery for orders up to midnight, their new device is in their hands within a matter of hours. For those who can’t even wait that long, one of our many omnichannel experiences allows customers to click and collect from our 500 stores, meaning their shiny new device can be unwrapped in as little as 10 minutes!

Our passionate and multi-disciplined team of experts put the customer at the heart of what we do, and the aim of being better every day for the customer allows every member of the team to keep focused on providing the best possible ecommerce experience for our customers. We’re very proud of what we do and think you’ll like it too!

 

Heur – Director

Heur is a holistic growth agency. We deliver fast-tracks that allow you to solve growth problems and make judgments quickly and efficiently. We work agnostically across consultancy, digital marketing, fractional leadership, and business audits. We embed and become part of your team.

 

LogicSpot

LogicSpot is a full-service B2B e-commerce agency based just a stone’s throw from the River Thames in Richmond. We’ve grown from one person to a team of more than 50 experts in their field; from strategists and designers to developers, marketers, and web analysts, backed up with a team of account and project managers, we have all the skills in-house to build and continuously support, beautiful, results-driven websites.

For us, the secret to building a successful website is to really get to know a client and their needs first. By understanding their team, passions, and business growth goals, we can then identify how best to add value.

We’ve worked with a variety of clients; from fashion, beauty and lifestyle brands to construction supply companies and food and beverage brands – you name it, we’ve probably done it.

As a true, full-service agency, we can equally deliver technical solutions, consultancy, as well as digital marketing and design-led initiatives to our clients, providing a ‘one-stop shop’ for merchants, all with integrity, respect, and transparency.

Putting our clients’ needs first and driving great customer service means our clients stay with us for many years. The future for LogicSpot, and its clientele, looks bright.

 

Nice Group (SW) Ltd. – The Nice Group

Here at Nice Group we design and build a wide variety of custom built digital projects; We have our own ecommerce platform with the flexibility of supporting small and large enterprise’s online. With the backing of our highly skilled and motivated team we strive to meet our values with each of our clients and with ourselves. We have been partnered with one of our clients for over 20+ years, supporting that Nice Group’s methods have been put into practice for over two decades, but also this shows that our clients are extremely satisfied with the level of service we provide.

Our biggest products; Selectcommerce, Nice Payments and Select CMS, are what we sell to our customers, we then work with them to design and build their website and always offer our support after, for a 3 year period (Minimum). The level of service that we provide can be from fully stand-alone websites to a full integrated analytics solution complete with our own Select CMS to provide clients with the knowledge of how to edit their own page without having to learn how to code.

 

Protein Works – Marketing

Protein Works is an innovation-led health and wellness brand with a strong sports nutrition and science heritage. At Protein Works, we thrive on speed, humility, and the ability to work together to go the extra mile. Teamwork is at the core of everything we do at Protein Works, as is a willingness to learn from each other, and – together – rise to meet any challenge we face. The Covid-19 pandemic was a difficult time for all of us, but it was a time of deep learning too. We learned how to better work together, how to respond to challenge as a collective, and how to collaborate more efficiently too. Thanks to this deep collaboration and teamwork, our business’ net revenues rose to heights previously unseen in 2021. We achieved this as a collective, thanks to our people working together, looking after each other, and never losing sight of the fact that, at the core of everything we do, are our customers, their needs, and our ability to go the extra mile to fulfil them.

 

Seasalt – Seasalt Digital Team

The Seasalt digital team has revolutionised the way that they operate over the last two years, adopting new technologies and platforms which has forced them to adapt their ways of working. This has seen really positive change for the business overall with digital now being the dominant channel and with the new technology enabling the team to be far more data lead and as a result customer centric.

This in turn has led to exponential growth both from a revenue and site engagement perspective. This nomination is a true reflection and testament to tireless effort that the digital team has put in to achieve these results.

 

Virgin Media O2 – Online Team

At O2, we have a large team of 70+ people who make up our online operations. From disciplines including data and analytics, merchandising, user experience, design and innovation, we work tirelessly to bring a fantastic ecommerce experience to our customers.

Our team foundation is based on collaboration, which has proved to help support our outstanding results. Every member of the team puts the customer at the heart of what we do, to ensure that all experiences we are creating are customer and mobile-first.

We meet regularly, whether that is in-person or virtually, to bring insight from our different disciplines to the table. Whatever we do across the team, whether it’s launching a new product, enhancing a customer journey, designing a new experience or working with 3rd parties to bring innovations to life, we always do this with the customer at the forefront.

Our customers expect more every day and our team are passionate about what they do and hugely motivated to both meet and exceed those expectations.

Astound Commerce

Astound Commerce specialises in helping iconic and innovative brands build and enhance their online relationships with consumers. It has completed more than 3,000 successful digital commerce projects and 400 end-to-end website launches—sites which in the last year alone generated more than US$10 billion in revenue. Focused on providing maximum business value, Astound designs complex commerce ecosystems on the most advanced enterprise platforms, enabling global brands like Halfords, FLOR, TOMS, and Crocs to grow revenue while optimising the online experience.

 

AYKO

AYKO is a full-service ecommerce agency with offices in Leeds and Manchester with a team of over 50, including two new hires at director level. As a full-service agency, we offer Development, Creative and Marketing services, covering a wide range of ecommerce needs including UX, CRO, UI, PPC and SEO. Our organisational structure allows for our employees to grow and take their career to the next level, alongside our very own graduate scheme to support and develop the next generation of professionals. We’re proud to be one of the largest independent Magento certified and Shopify Plus agencies in Europe and strive to always pick the right platform for clients. AYKO has its own unique Aqueous model, which enables us to provide clients with one overall monthly retainer, instead of multiple retainers for each service, enabling them to utilise our resources in the best way and nurturing their ecommerce business.

 

DOTSQUARES

Our Teams of over 900+ Developers, Designer, Business Analysts, Content Writers, Digital Marketing Experts and Management, have had extensive experience with projects for start-ups, SME’s and Large Corporates. We have a forward thinking agile methodology, which is well suited to the demands of the market. Our tried and tested processes ensure a smooth transition from project initiation through to delivery and support.

Our mission is to become a globally respected software development enterprise, providing a range of development, hosting and marketing solutions all under one roof. With our bespoke services we can deliver a tailored service to each clients needs, offering them complete satisfaction.

It’s our vision to help all businesses grow with the most innovative technology in the market. With our expertise and guidance across a range of industries, we can help put any brand on the map!

 

GoMage

GoMage is a recognized eCommerce development company, PWAs empowerer, and Adobe Solution Partner. Being on the market since 2010, our team has found its passion in chasing ambitious goals and helping innovation-seeking online merchants worldwide achieve theirs.

We do believe great work requires great engineers. But we define ‘greatness’ as something more than just technical expertise. Like sure we do have awards, certifications and heck – some of our developers have even worked for Magento! But hiring us means building long-term partner relationships.

We don’t follow the traditional agency approach where you set and forget one project at a time. Our goal is to match on the personal level, find the chemistry and become the agency our clients look forward to messaging in the morning.

 

LogicSpot

LogicSpot is a full-service B2B e-commerce agency based just a stone’s throw from the River Thames in Richmond. We’ve grown from one person to a team of more than 50 experts in their field; from strategists and designers to developers, marketers, and web analysts, backed up with a team of account and project managers, we have all the skills in-house to build and continuously support, beautiful, results-driven websites.

For us, the secret to building a successful website is to really get to know a client and their needs first. By understanding their team, passions, and business growth goals, we can then identify how best to add value.

We’ve worked with a variety of clients; from fashion, beauty and lifestyle brands to construction supply companies and food and beverage brands – you name it, we’ve probably done it.

As a true, full-service agency, we can equally deliver technical solutions, consultancy, as well as digital marketing and design-led initiatives to our clients, providing a ‘one-stop shop’ for merchants, all with integrity, respect, and transparency.

Putting our clients’ needs first and driving great customer service means our clients stay with us for many years. The future for LogicSpot, and its clientele, looks bright.

 

SQLI Digital Experience

SQLI Digital Experience is the digital solution provider behind the online transformation of classic British brands like Fortnum & Mason, Charles Tyrwhitt, Hamleys, Tesco Mobile and many more. It specialises in providing end-to-end digital consultancy working across six service areas: technology and transformation, experience platforms, ecommerce, digital consulting, digital marketing and design, data and insights, together with ongoing expert support for all elements.

Our sole focus is to deliver exceptional end-to-end execution for clients. By increasing investment in Research & Development and working with technology partners to gain and deliver powerful knowledge and insights, we can create new products and services that keep our clients at the forefront of digital innovation. Our strategists help clients tailor customer journeys to create deeply satisfying experiences and influence purchasing behaviour.

 

Tom&Co Ltd.

We believe that work should be fun and that as a team we produce better work when people enjoy their job and are passionate about what they do. Our team’s achievements last year and the recognition they have received have been a testament to this. Whilst we have devoted the past year to creating unmatched websites and having our work for our clients recognised, we have yet to put ourselves forward for an award. Until now! To put it simply, the Tom&Co team should win this award because we truly deserve it. We want to recognise the team behind all these phenomenal builds. We believe our unparalleled headless expertise and our collaborative approach to clients warrant a trophy!

Check out some positive press we received in the past year!

The Drum Elite list – https://www.thedrum.com/lists/digital-agency-census

The Drum Most Awarded Agencies – https://www.thedrum.com/lists/digital-agency-census/award-poll

Awards Roundup – https://www.tomandco.co.uk/blog/awards-cabinet-2021.html

The Drum Topps Tiles Article – https://www.thedrum.com/news/2021/10/14/tomco-giving-topps-tiles-user-experience-makeover

Adobe ‘The Master Mind’ – https://adobe.ly/3vE9iVc

Uk ECommerce Awards Blog – ​​https://ukecommerceawards.co.uk/2021/11/25/ecommerce-award-winners-share-their-success/

Econsultancy.com Oliver Bonas – https://www.flipsnack.com/988D8BDD75E/oliver-bonas.html

 

We Make Websites

Founded in 2009, We Make Websites is a digital commerce agency with offices in London and New York. They design, develop and optimize best-in-class Shopify Plus websites for international brands.

Working with some of the biggest e-commerce brands in the world, their dedication to exceptional design coupled with an expansive knowledge of the industry have helped them propel their clients’ businesses through intelligent e-commerce practices.

In the latter-half of 2021, WMW was acquired by The BORN Group – making them part of the Tech Mahindra family. This exciting acquisition allowed them to continue to contribute to the e-commerce industry, but on a much larger scale.

Whilst being sought out by some of the world’s highest-calibre brands, WMW is also trusted by the industry’s most credible technology providers to elevate them. Working with some of the best partners in the ecosystem they have solid relationships with Yotpo, Klaviyo, ReCharge, Gorgias, Algolia, Klevu and many more – these relationships help power innovation for clients and are able to deliver more value to more brands together.

In short, we believe the quality and innovation displayed in our work, coupled with our broader contributions to the e-commerce industry, make us a worthy winner of the Ecommerce Awards. As Shopify’s own COO, Harley Finkelstein, testified in his keynote speech at Unite 2019, we are “one of the most successful e-commerce agencies on the planet”.

 

 

5874 Commerce

5874 Commerce, the leading elite BigCommerce agency, believe in driving purposeful change for sustainable growth. Yes, we’re a bunch of curious folk who like to build cool stuff, but, we also have a compulsive need to bring about results that contribute to long-term success.

 

Built for Growth Digital

Built for Growth Digital have been making waves in eCommerce circles since their inception in 2019. With a legacy that stretches back across 20 years in Belfast’s bustling eCommerce market, their work and results had attracted a great level of attention and notoriety.

This reached another level in March 2022 when Built for Growth were acquired by one of Ireland’s leading advertising and marketing agencies in Ardmore.

These two naturally complimentary businesses have already combined beautifully to offer a comprehensive suite of services which the rest of the market simply cannot match. Built for Growth are very ambitious about their plans for the future and seek to grow exponential in terms of personnel and clients to bring a performance marketing mindset to eCommerce businesses of all sizes, in any industry.

With Ardmore’s membership of the formidable Worldwide Partners global advertising network, Built for Growth are already in conversation with some exciting new clients and look forward to an exciting road ahead in the bustling, yet exciting eCommerce sector.

 

GPMD Limited

GPMD was founded in 1999 and is a specialist ecommerce strategy, design and development agency based in London. Our aim is to act as a strategic partner in helping our clients deliver exceptional ecommerce experiences and growing their businesses. We also continuously innovate and custom build bespoke solutions for our clients including our own product Apio.

At GPMD we place a great importance on our clients’ business objectives. Our approach is to work together as a team, focus on getting the fundamentals right and build a solid strategy for long-term sustainable growth. Through a series of workshops, we uncover key opportunities for our clients and distil our findings into an actionable strategy. We provide a comprehensive plan of action including strategic tactics around acquisition, retention and customer lifetime value.

“We have worked with GPMD for 5 years and their work is absolutely first class, both on the development and design side, always going the extra mile to make sure we are happy. They deliver first class work and they are a fantastic and talented team to work with.“ – Anthony Langly-Smith, Director

 

Heur

Heur is a holistic growth agency. We deliver fast-tracks that allow you to solve growth problems and make judgments quickly and efficiently. We work agnostically across consultancy, digital marketing, fractional leadership, and business audits. We embed and become part of your team.

 

Infinity Nation Limited

Infinity Nation is the go-to boutique for digital and e-commerce businesses looking to deliver significant profitable growth.

With 17 employees, 40% year on year growth (revenues FY20/20 to FY21/22), 70% growth in headcount (over the same period) and a target to achieve 40% revenue growth again in this financial year – we have the ambition to achieve great things and are very proud of the reputation we have for recruiting new talent and partnering new clients.

Our team is a perfectly formed group of 17 (and growing!). Focusing on our values through our recruitment and professional development programme means we bring in specialists who align with our vision and values, which in turn align with our clients’ needs.

Client and agency experience combines to deliver great things – understanding the client’s core KPI and growth target means we stay focused on the task at hand and use our wider channel and market knowledge to constantly evolve, stay current and add value.

We promote a healthy work-life balance and invest to ensure that our team have access to HR specialists and industry leading tools (e.g.) WeThrive. A happy team = happy clients so ensuring we all look after each other is key to protect our biggest asset whilst we navigate growth.

PAASE Digital

PAASE Digital are a team of commercially focused email marketers. We work in partnership with our clients and technology to drive commercially viable projects and activities for fast growing D2C brands. PAASE were the first UK agency to achieve Platinum Master status and in another first, are now the only Elite Master partner head quartered in EMEA.

PAASE Digital is now ranked in the top 0.2% of Klaviyo agencies worldwide. With Phill Manson, MD at PAASE, being on the Klaviyo Partner Advisory Council, this really shows how well the team works together for all their customers and partners.

We’re also heavily commercial focused (bringing that Enterprise experience down to the mid-market / owner led space) we’re less about brand and more about how we can grow sales for an organisation which we then do time and time again. It’s not been long since we became Klaviyo’s first Elite Master Partner in EMEA, and even attend our first Expo, so to hit another milestone in such a short period of time would very rewarding, especially for the team!

 

Performalytics

Performalytics is a specialist data and insights agency who activate a business’s data, putting it at the heart of their day-to-day operations. Our core approach, which supports us in creating a strong long-term partnership with our clients, is to embed ourselves in their business that, in turn, enables us to build greater understanding of the core challenges and opportunities in delivering growth and success.

There are 4 core areas to our services, Business Intelligence (BI) and performance reporting, multi touch marketing attribution, customer segmentation alongside more consultancy services that support our clients strategic approach to data. Our goal is to deliver a perfect blend of automated reporting, to optimise data delivery, complimented with the human touch to add further insight and understanding to what the data is showing.

When it comes to adding value there are 4 key topics Performalytics focus upon providing throughout their clients business: giving them time; improving their understanding; creating wider vision; developing their intelligence. This leads to a very strong and fruitful working partnership for all Performalytics clients.

 

Red Technology

We are Red Technology, a UK based company specialising in designing, developing and supporting UK and international ecommerce solutions since 2001. We provide a complete one-stop shop for ecommerce services from design, implementation, development & integration, to hosting, support, maintenance and on-going services, delivered on our own ecommerce platform, tradeit™.

The platform is entirely built and supported in house, and has been natively developed to support any mixture of retail, D2C, B2B, international and brand sites from a single installation allowing it to scale inline with any customer requirements.

Some of the familiar names currently basing their ecommerce with us include the likes of F.Hinds, Computacenter, Pet Family & their associated brands (McAdams, Tribal, Yora, Canagan), Westcoast, Maximuscle, Scribbler, Morphy Richards, Sass & Belle, Amoena, Capital Hair & Beauty and many more.

Butterflies Healthcare – Butterflies Eyecare

Butterflies Eyecare is a family-run company founded in 2005. With a background in Optics and Pharmacy, we have developed a portfolio of niche products and are dedicated to providing the best in all that we do. Since launching, we have been hunting down the best products to promote healthy eyes. We now carry nearly 1,000 products, each one forming part of the eye health jigsaw.

We have an excellent reputation with key opinion leaders in our industry and in partnership with many leading eye health companies, have launched products and developed brand pages for key lines:

• The latest over the counter eye drops, gels, night-time ointments.
• Preservative-free lid care wipes, Manuka honey drops, heat masks and tea-tree oil cleansing solutions.
• Nutritional supplements for a range of eye health conditions.
• Multi award-winning make-up and skincare.

We have conducted a full UX analysis and started a process of review, assessment and improvement:

• Enhanced filtering of products by key features.
• Simplified pick-and-mix offers, upsells and enhanced signposting.
• Improved navigation and search features.
• More intuitive step by step checkout.
• Brand and information landing pages.
• Improved speed and user experience.
• Email marketing integration.

These changes have led to more traffic, improved conversion and increased sales.

 

Like Digital & Partners – La Perla beauty

When ultra-luxury lingerie brand La Perla added beauty to their brand portfolio, La Perla Beauty, Like Digital & Partners were enlisted to create a compelling and nurturing experience for consumers to learn and engage with this “haute beauté” offering. As a standalone brand anchored in empowering women and respectfulness towards both the environment and each other, replete with a range of high-end skincare, beauty and fragrances, Like Digital and Partners designed a gentle yet compelling UX to deliver early and impactful brand-messaging, while equally drawing users naturally into discovering the products they wish to purchase. A blend of strategically placed brand-video content, story-telling-based yet functional product pages, and guided selling functionality such as the emotional-questions-based “fragrance finder” provided this experience. To deliver this technically Like Digital & Partners created an ecosystem built around the MACH principles, creating a headless front-end experience on Contentstack, a powerful ecommerce engine on the open-SaaS, API-first commerce platform BigCommerce, and supplemented with microservices such as single-sign-on from the wider La Perla digital ecosystem. The result was an impactful launch platform exceeding the business’s expectations alongside a new blueprint for an experience-led headless architecture.

 

Look Fabulous Forever – Look Fabulous Forever

Tricia Cusden founded Look Fabulous Forever in 2013, aged 65. As she got older, she found the makeup and skincare products she used no longer worked for her skin. She was frustrated that mainstream beauty brands or retailers weren’t catering to her demographic and didn’t see it as important. So she formulated, manufactured and distributed a range of beauty products designed for the unique needs of older women.

Each of our products is designed to cater for the specific needs of post-menopausal women. Our customers are predominantly in their 60s and 70s, with many in their 80s, 90s and beyond. All our sales are direct to consumer, the vast majority through our website. A handful of high value customers prefer to place their orders by phone.

We’ve made substantial changes to our website in the last 18 months and seen significant increases in our conversion rate as a result. These include a foundation matching tool, a colour quiz to help customers find the products they are looking for. We also started personalising our website so that each person landing on the website is served content relevant to them.

 

Rodial Ltd – Rodial

Rodial was founded in 1999 in London and is currently available in 35 countries and over 2,000 luxury department stores worldwide including Harvey Nichols, Harrods and Saks Fifth Avenue. Hero products such as Snake Serum O2 and Dragon’s Blood Sculpting Gel are loved by celebrities and influencers worldwide.

As a growing brand with a loyal customer base, Rodial needed to ensure a solid infrastructure for its website. This would pave the way for the brand to scale its online business efficiently and keep up with the amount of traffic that the website was receiving. Rodial continued its journey with a PWA framework and headless approach to reach its mobile-first clients and increase site speed on Magento 2 with a Vue Storefront stack.

With the help of GPMD’s team, Rodial was able to create a seamless onsite experience over any device or channel with first class UI development and design work to guide potential customers on their journey. This resulted in a revenue increase of over 30% year on year.

 

Science in Sport (SiS) & PhD

Science in Sport (SiS), founded in 1992, is a leading sports nutrition company that develops, manufactures and markets innovative sports nutrition products for professional athletes and sports enthusiasts. PhD, established in 2006 by two serious gym-goers on a mission to change the sports nutrition landscape, is now a global performance nutrition brand. Both brands are sold in specialist sports retailers, high street retailers and online. SiS & PhD underwent a major UX review and redesign of the sites to improve the buying experience for its customers.

 

The Independent Pharmacy – The Independent Pharmacy

Established in 2013 by pharmacists Andy Boysan and Scott McDougall, The Independent Pharmacy is a CQC regulated online pharmacy and doctor offering advice and access to hundreds of medicines in the UK.

The Independent Pharmacy provides a safe, personal online healthcare service with patients receiving confidential health consultations with a UK doctor and prescriptions from the comfort of their own home.

As well as offering a range of over-the-counter and prescription medicines, they also provide expert advice on a range of common health issues. Their guidance helps patients better understand their condition so they can make the decision that’s best for them.

Since the COVID-19 pandemic started, consumer behaviour within the healthcare and pharma business landscape has changed in many different ways. The team at The Independent Pharmacy saw the struggles that their own customers were having due to these restrictions, and made it their mission to address and adapt their strategy to best support and service to these customers and patients.

With digital development being their main objective, The Independent Pharmacy focused on revamping their website and introducing new hyper-personalised automated customer journeys with the highlight being the new replenishment program, which includes over 6 customer touchpoints and provides tailored information and recommendations based on the customer’s conditions. The success of this program has been significant, with over £135,000 of revenue been attributed to this journey alongside a 62.67% conversion rate since its launch.

 

Astound Commerce – ELIE SAAB

Iconic international haute couture brand ELIE SAAB partnered with leading digital commerce specialist Astound Commerce to launch a new direct-to-consumer site. The new ELIE SAAB platform provides an immersive and rich customer journey that beautifully replicates the experience of shopping at the company’s retail boutiques. The new site provides a friction-free pathway to the buy button, with an emphasis on consumer education and sensory appeal. As luxury shoppers seek out beauty, romance and aesthetic identification in their shopping experience, ELIE SAAB is accommodating this desire digitally and seamlessly by serving the right content to the right shoppers at the right time.

 

Roman Originals & Remarkable Commerce – Roman – UK eCommerce store

Roman.co.uk are the UK’s favourite affordable ladies fashion retailer, established in 1957 and continue to be a family-owned business, with a heritage in manufacturing clothing. Their website sales have grown 1,022% in six years and continue to grow substantially year-on-year. The Roman team analyse customer behaviour to understand purchase intent and purchasing cycles, to form and strategise their marketing strategies. They understand the customer prefers simplicity in terms of functionality and ensure the website is as accessible as possible.

A key element to customer satisfaction is website speed, and Roman obsess over this with ensuring their site remains the quickest of their competitors.

 

Seasalt – Seasalt

Seasalt is a modern lifestyle business aimed imbuing its customers with a love of Cornwall, blue skies and green countryside, while alluding to the region’s creative maritime heritage. It’s all about slow fashion and sustainability so the clothing website, which was transformed in 2021 by SQLI Digital Experience, needed to reflect those important values and give consumers space to absorb the brand ethos. Seasalt’s demographic and customer profile make purchases that are more considered – they’re not interested in fast-fashion.

While most fashion retailers are all about the quick sell, upsell metrics, Seasalt wanted to define its digital-first approach through subtlety. That’s not to say the metrics and upsells are not important. They are. Very. But it was key for the firm, which now has more than 65 stores around the UK and Ireland, to become recognised for beautiful and functional clothing, with attention to detail, that customers can enjoy wearing throughout the seasons, not fast clicks and discounts. And Seasalt wanted to give customers the freedom to shop online or in-store.

 

Tom&Co Ltd. – Oliver Bonas

We were approached by Oliver Bonas in 2013 to launch their first-ever Magento website. Since then, we’ve relaunched their website four times! We feel privileged to call Oliver Bonas one of our longest-standing clients.

It is hard to imagine this well-loved British brand, with now nearly 80 stores in the UK, began with founder Olly, standing behind a second hand till in their first small shop in 1993. Olly’s explorative spirit and love of giving evolved into a passion for bringing home gifts for friends from his travels. Deciding he could turn this into a business, Oliver Bonas was born.

Fast forward to the present day, Oliver Bonas is currently hitting 2 million page views each month and revenue has increased by 2900% since relaunching with us in 2013. It is currently running ahead in an advanced headless setup, with plenty of nifty features and omnichannel superpowers.

The title alone answers why it would mean such a big deal for us to win this award. Winning the award for Best Fashion Website would be a huge achievement for both of our teams to show our hard work is being recognised.

 

Visualsoft – Brother 2 Brother

Brother2Brother, in collaboration with Visualsoft, has created a unique eCommerce store pushing the boundaries of what is currently available in this market.

The brand challenged the eCommerce specialist to design and build a new eCommerce store that evolved their brand from a simple transactional site into a destination for customers to discover trends, read articles and essentially become a part of their lifestyle when it comes to purchasing designer clothing.

They required a best in class site that would stand out from their competitors, allowing them to acquire higher tier brands previously out of reach.

A clear vision was presented by Brother2Brother and the desire to display a ‘brutalist’ ‘retro’ aesthetic, without sacrificing conversion rates was an important factor. This resulted in a raw, minimalist style, not commonly used in eCommerce, coupled with solid underlying familiar UX patterns.

They have achieved an excellent middle ground for high-end retailers stocking multiple brands. Brother2Brother has an ‘on brand’ unique look and feel whilst maintaining fundamental eCommerce and UX principles to maximise conversion through the shopping experience.

Visualsoft is very excited by what they have achieved with this site and is already developing further enhancements, to further improve and help Brother2Brother expand its reach in a very competitive space.

 

Vivobarefoot – Vivobarefoot

Vivobarefoot shoes allow customers to connect with nature. Wearing Vivobarefoot means you connect with where you are walking. Having achieved B Corp Certification, Vivobarefoot’s primary goal is to make a positive impact on the planet, with shoes that are designed to last rather than maximise profit.

Vivobarefoot was previously hosted on a niche ecommerce platform. The company had aspirations to continue its strong growth and needed to find a platform that could grow along-side the business, and also make it resilient and secure. Adobe Commerce and The Pixel enabled Vivobarefoot to scale easily, and to access a wider community of add-ons and extensions.

 

 

 

 

Iconography Ltd – Tanks Direct

The site offers useful front end conversion tools – such as a product configurator, whereby a user inputs dimensions and associated data and the site suggest suitable products to meet the requirement.

Under the bonnet we have developed an online business system/digital operations platform – including a CRM for the Sales and Customer Service Team which they use for:

• Order processing
• Managing credit limits
• Customer service notes and required actions – with the ability to schedule follow up tasks and alerts
• Creating quotes, managing quotes, actioning quotes
• Suppliers are managed and purchase orders raised via the system

The platform provides a lot of flexibility to enable a small eCommerce team in setting up promotions and creating, maintaining and managing a complex product catalogue, with ease – for example managing all options and attributes groups efficiently across multiple products in one step.

Specific B2B features available/in development for Tanks Direct include account specific pricing and the ability for a head office to order multiple items and allocate the order to different branches/delivery addresses.

Exceptional reporting – management information, covering sales, volumes, margins and so forth. We continue to write new reports for the management team as their requirements evolve.

ERP integration.

 

Packaging Environmental Limited – Packaging Environmental

A tailored Magento Commerce site with bespoke features to fulfil unique business logic, GDPR compliance and enhanced B2B customer experience.

People are starting to realise that we need to change the way we use plastic, and to reduce the use of single-use plastics. Packaging Environmental is a wholesale specialist for eco-friendly food & drink packaging. They have been supplying sustainable packaging made from compostable and recycled recyclable materials since 2007.

With growing demand for their products, PE realised the need for a new website with bespoke features to help streamline their business processes, and provide their clients with an improved customer journey.

Packaging Environmental approached Absolute Design with a need for a bespoke Magento/Adobe Commerce Cloud site. They needed the new site to contain their historic data whilst maintaining current functionality. They also needed this site to integrate with their on-premise Sage50 ERP system to automate data flow such as listing new products on the site, managing prices & stock, managing customer records and their order fulfilment process.

Absolute has been working closely with PE to plan and execute the development. With years of experience and having delivered many Magento projects, Absolute was able to advise and offer a robust solution for this project.

 

Shorts Lifts – Shorts Lifts

Shorts is integral to the lift industry, providing products for installation, modernisation and repair to the UK and Ireland’s leading installation and maintenance companies.

It’s a challenge for professional installers to source the right parts – supplied by multiple manufacturers across global locations.

Vital Agency’s creation of two linked websites fulfilled the vision to make lift equipment sourcing easy:

• WordPress brochure website for flexibility and design
• Magento eCommerce for its technical functionality to manage 25,000 products from 58 manufacturers

Comments:

“The relationship we have with Vital Agency is essential to our digital marketing strategy. Our website is more than a shop window to our products and services, we want a website which embodies our values by making information easily accessible and which encourages dialogue between ourselves and our customers. Vital have continuously proved to be experts in their field, developing concepts from paper to screen. The whole team are of the collective understanding that our website is the market leader within the industry.”
Michael Craddock, Marketing Manager, Shorts Lifts

Results: Business Reporting (Oct 2021 – Feb 2022):

• Sales value increased YOY
• Orders have increased YOY
• Visitors have increased YOY
• Page Views have increase YOY

 

The Storage Place – TSP Fulfilment

The Storage Place, order fulfilment specialists. Reinventing the fulfilment industry with added value added services.

New fresh website created to highlight not only what we do as a company, but how we can help and support ecommerce sellers with their order fulfilment.

We wanted to reflect the company as being a company breaking the mold of being your traditional, outdated fulfilment company and being the forward thinking, relevant company we now are.

 

Williams Trade Only Plumbing & Heating Supplies – Williams

With over 40 branches, Williams is the South of England’s leading plumbing merchant. With a business delivering outstanding service to customers 7 days a week, 364 days a year, their eCommerce store needed to keep pace with their customers and stay ahead of their competitors.

This new trade-only eCommerce store enables customers to easily and quickly purchase products, create quotes and manage their account – whilst seamlessly integrating with Williams’ ERP for fully automated workflow processes.

The new Peracto powered store leverages everything that’s best about their existing store and addresses 3 new, strategic objectives.

Cardstream – Cardstream & OPN

Cardstream is a payment gateway independent of individual acquirers, markets, or geographical locations, giving it unlimited ability to integrate globally into any trading market, acquirer, or locality. Out innovative route to market is via channel Partners, whose Merchant customers often occupy niche or specialised market verticals.

All through a single API, Partners and Merchants have access to Cardstream’s organically expanding Open®Payment Network (OPN®), a global network of interconnectivity and value-added services, to help grow their businesses from day one. It partners globally with companies who then localise our network capabilities to suit their geographic locations.

Cardstream has collaborated with Diners Club International, part of Discover Global Network, expanding and accelerating acceptance of Discover Global Network cards within the UK. This includes Discover, Diners Club International, and affiliate network cards. The alliance enables them to pursue new global markets as well as support the ever-increasing tourism and travel industry. Cardstream continues to strengthen its platform offering, ensuring yet more customers can pay however they wish.

 

Dexcom – BELL market launch

Dexcom develops, manufactures, and distributes continuous glucose monitoring systems for diabetes management.

We decided to test demand in four new markets using a direct-to-consumer ecommerce supply model, a new cross border business model for Dexcom. We scoped, developed, and built country specific ecommerce stores in local languages.

Multiple factors in this project were ground-breaking for Dexcom, from launching into new markets through pure-play ecommerce, to the flexible subscription model that provided excellent customer experience. This project has been so successful that Dexcom is rolling out many of these features into other markets globally.

 

DMS Matrix – China to EU/UK

DMS Matrix is recognised as the 360 degree conduit between marketplaces and the sellers across the globe. We are an experience matchmaker and enabler for marketplaces and sellers both.

Along with rapidly expanding marketplace partnerships, we have a large and ever growing sellers community from different parts of the world. DMSMatrix is their gateway to global eCommerce retailing.

For marketplaces we scout, profile and activate sellers from various geographical zones and in various category verticals. Our team is expert in filtering and zero down on sellers’ marketplace is looking for.

• Seller Scouting and profiling,
• Account opening and onboarding,
• DMSMatrix ERP System access,
• Optimized Feed preparation,
• Bespoke Integration and automation,
• Cross border Shipping services,
• Warehousing and 3PL services,
• Merchant of record services.

 

nShift – nShift after Brexit Cross Border campaign

Part of our cross border campaign was dealing with the recent changes to Brexit. nShift had to educate all our customers regardless where they were based about the changes which would affect them directly as a client. We relied on all departments to deal and tackle the campaign based on crucial information allowing customers to adopt to the new requirement for cross border shipments.

The Cross border Campaign was created to allow customers to continue to fulfil cross border sales and move shipments with seamless interference. From the new regulations. Sending goods outside a domestic market brings challenges with it.

Two parts campaign educating our customers and working with all the carriers in the library to ensure compliance was met and shipping could continue.

Our ongoing cross border campaign still holds the core values and pillars of the campaign. Our knowledge, information and nShift expertise, being the key to the success.

How effective has the campaign been? Has it been successful, we can see shippers still sending shipments which is the main indicator success. What makes our campaign stand out and a success are the following reasons:

• Over 90k shippers
• 1001 carriers cross border specifications needed to be reviewed and changed and continue to evolve.
• A total volume of 1Billion shipments created across all nShift platforms.

 

The Gym King by Global-e – Brand awareness and international expansion campaign

Rapidly growing fitness apparel brand Gym King partnered with Global-e in July 2019, in order to better cater to its international customers, expand into new markets and drive its global online sales. After integrating with Global-e, the world leading platform for direct-to-consumer cross border ecommerce, Gym King saw a large increase in international order numbers and conversion rates, through providing shoppers in 200+ destinations worldwide with a seamless localised shopping experience.

With its website localised for international shoppers, and each market proposition set optimally to meet the unique requirements of local shoppers, Gym King launched a cross border paid media campaign with Global-e’s expert International Digital Marketing team. The objective of the cross border activity was to increase quality traffic from key international markets and enhance international brand awareness in order to promote global sales growth for increased international revenues. The campaign was launched late March 2021, running until the end of December 2021.

The cross border campaign was successful in achieving an average tracked ROAS of 411%, with revenues across the targeted markets increasing by an impressive 122% YoY.

 

TreviPay – TreviPay Drives Growth through Cross-Border B2B eCommerce Innovations

In the new era of commerce, allowing B2B merchants to extend credit to their buyers in a streamlined and convenient embedded payment experience is essential to compete globally and drive customer loyalty. TreviPay, enabled through Digital River’s Global Seller Services, provides B2B brands with a competitive edge by offering seamless eCommerce check-out options for buyers to pay on their preferred terms.

TreviPay and Digital River’s innovative payments solution is now deployed for blue-chip client Lenovo’s online stores, offering B2B buyers a streamlined and convenient, embedded payment experience. The solution has already generated impressive results for Lenovo, including three-digit increases in average order value (AOV).

2Checkout (now Verifone) – Online Payments/Digital Commerce/Subscription Billing/Global Tax & Financial Services/Risk Management & Compliance/B2B Commerce/Reporting & Analytics/Partner Sales

2Checkout (now Verifone) enables businesses to rapidly scale, grow revenue streams across channels, and optimize digital commerce operations through a flexible all-in-one monetization platform.

The platform was built to simplify the complexities of modern commerce so that merchants can stay focused on their core business. It provides a one-stop solution for digital commerce needs and the full suite of advanced tools that eCommerce businesses need to succeed in global markets.

Merchants can sell their offering – whether digital goods or services, retail products, one-off, or recurring sales – to any market worldwide and maximize revenue collection and customer lifetime value. They can also optimize B2Any global eCommerce sales, as the platform supports both B2B and B2C models. They can easily create new products, packages, and bundles, localize their ordering process, and improve revenue and Average Order Value with marketing and merchandising tools. Setup is quick and easy, and it doesn’t require design skills or dependence on IT.

 

Huboo Technologies Ltd – Fulfilment

Founded in Bath in 2017 by Martin Bysh and Paul Dodd, Huboo is a fast growing eCommerce fulfilment provider enabling retailers to access a complete fulfilment operation. Huboo take care of picking, packing and posting products to customers globally. via a global courier network, so that online retailers can focus on growing their business.

With fulfilment centres across the UK and mainland Europe, Huboo’s intuitive software also provides everything from transaction management and quality control, order tracking and billing information to integration with sales channels and marketplaces, enabling Huboo to receive and process retailers’ orders directly, in real-time.

Huboo empowers eCommerce brands, fuels growth and fulfil ambitions.

 

Urb-it – Sustainable last mile delivery service

Urb-it provides sustainable customer-centric last-mile delivery services in Europe’s largest cities on a fleet of e-cargo bikes. Our mission is to deliver urban logistics services that create a positive impact on society and the environment.

Urb-it’s sustainable last mile delivery services create a positive impact in the largest cities across Europe which have strong regulatory drivers around ultra-low emission zones, high population density and a high proportion of e-commerce customers. This is where it can create the greatest impact through its sustainable delivery services improving the health of the cities in which it operates.

Urb-it works with its logistics and retail partners to provide the last mile sustainably, while aligning to their supply chain sustainability commitments and customer service expectations. Our services directly support our customer’s net zero or carbon reduction initiatives, and our couriers create their end of brand experience through their efficient delivery service.

Urb-it’s vision is to transform urban logistics, one delivery at a time. We have an important role to play in solving issues caused by urban logistics such as pollution and congestion, whilst also supporting e-commerce partners to thrive and respond to not only the growth in online shopping, but also increasing customer expectations.

 

Vindicia – Retention and subscription management solution

Subscription intelligence: Grow faster with insights and tailored recommendations

Subscription intelligence combines a real-time view of subscription data with guidance from industry experts. You apply insights to further your strategy and improve business outcomes. Vindicia makes subscription intelligence part of everything we do—and you can too. What do you do with subscription intelligence? You spot operational problems faster, like lulls in signups or retention slumps. Then, you act to resolve issues and drive results. You increase revenue by optimizing pricing. Better subscription experiences boost conversion and retention.

Are you ready to unlock new levels of revenue and loyalty?

Getting new subscribers is hard. Losing them is easy.

Retention is a complex business with ever-changing inputs that are more than many customers can handle. But to optimize revenue in today’s saturated subscription market it’s, critical that brands attack churn head on. Luckily, Vindicia Retain is locked and loaded, ready to tackle the beast of churn. Powered by two decades of deep, cross-industry experience, Vindicia Retain leverages the most comprehensive experience and intelligence in the business, and focuses it on one thing -eliminating churn. An agile suite of integrated tools and solutions, Vindicia Retain effortlessly delivers precise insights and actions to ensure customers are always ready for whatever the market brings next. It’s a shockingly easy way to improve retention, optimize payments and experience, and unlock new levels of revenue and loyalty.

 

Wincanton – Supply chain and logistics

Wincanton is a leading British supply chain solutions company. With almost 100 years’ heritage, Wincanton’s 20,000-strong team operates from more than 200 sites across the country, providing business-critical services to many of the UK’s leading brands. Our specialist eFulfilment division enables our customers’ eCommerce growth by managing their end-to-end order fulfilment and consumer experience.

Our latest collaborative innovation is blend of robotics, wearable technology and artificial intelligence for omnichannel retailer Neal’s Yard Remedies Organic (NYR). Our bespoke solution has transformed eFulfilment productivity and accuracy for our customer, and improved health and safety for our colleagues.

Supply chain resilience at NYR has been improved, through a cost-effective solution which can handle significant seasonal fluctuations in demand and volume. Wincanton has also increased staff retention and reduced risk exposure to reliance on short-term seasonal labour to fulfil peak order periods.

What is truly outstanding is the use of wearable technology and artificial intelligence to ensure the very best health and safety outcomes for our colleagues. Our tireless determination to improve safety performance, as demonstrated in the trial, has significantly reduced hazards for our colleagues and will further improve or outstanding health and safety record.

 

DMS Matrix – Retailer and Marketplace Support

DMS Matrix is recognised as the 360 degree conduit between marketplaces and the sellers across the globe. We are an experience matchmaker and enabler for marketplaces and sellers both.

Along with rapidly expanding marketplace partnerships, we have a large and ever growing sellers community from different parts of the world. DMSMatrix is their gateway to global eCommerce retailing.

For marketplaces we scout, profile and activate sellers from various geographical zones and in various category verticals. Our team is expert in filtering and zero down on sellers’ marketplace is looking for.

• Seller Scouting and profiling,
• Account opening and onboarding,
• DMSMatrix ERP System access,
• Optimized Feed preparation,
• Bespoke Integration and automation,
• Cross border Shipping services,
• Warehousing and 3PL services,
• Merchant of record services.

 

everstox GmbH – Logistics as a Service

Deliver faster, smarter, at scale: Unleash warehousing and fulfillment, with everstox.

everstox provides smart access to best warehousing, fulfillment and shipping services in the UK, Germany and across Europe. We connect, optimize and scale modern commerce with fast distribution logistics through our leading Cloud Technology and Logistics as a Service (LaaS) solution. Our multi-sided platform serves one purpose: Provide great brands smart access to great logistics.

We connect merchants with the right warehousing and shipping partners, optimize all day-to-day workflows with our leading Cloud Technology and scale product distribution across country borders and markets, with only one integration.

everstox is a Munich-based tech company with the mission to facilitate distribution logistics for commerce businesses selling products D2C and B2B. We believe in the expertise of established logistics service providers who have optimized their operations over generations and offer best-in-class services. Overall, this results in a win-win situation for all: Combining the best of both worlds – operational excellence and state-of-the-art technology. Successful SMEs such as yfood, VAAY or the nu company choose to work with our smart multi-warehousing and omnichannel fulfillment solution to offer an Amazon-like shopping experience when it comes to delivering products and orchestrating supply chains within clicks.

 

SellersFunding

SellersFunding is a global financial technology company on a mission to empower growth for ecommerce sellers. Its digital platform delivers a suite of financial solutions that streamlines global commerce across direct-to-consumer channels and marketplaces, including working capital, cross-border cash management, and business valuation. Meeting the evolving needs of ecommerce sellers as they scale, SellersFunding has become the leading fintech provider for sellers on Amazon, Walmart and other marketplaces.

 

Virtualstock Limited – Drop-ship platform

The Virtualstock platform allows retail brands to survive and prosper in the new digital world by providing a reliable dropship platform for e-commerce – all in an easy-to-use SaaS package. Customers can shop with a brand they are loyal to, while getting the best choice and the best service, and retailers grow their product offering, margins, and customer base – all without increasing costs or logistical complexity.

 

Zendbox – Fulfilment, Logistics and Technology

We are incredibly honoured to be shortlisted for Best eCommerce Support Business, and we wish fellow candidates at the 2022 eCommerce Awards the very best of luck!

As one of the world’s most trusted eCommerce fulfilment providers, Zendbox is proud to support online retailers in delivering the best experiences to their customers. We do this by providing a premium and sustainable eCommerce fulfilment service that includes picking, packing, and shipping, as well as warehousing, inventory management, customer returns, and so much more. Using state-of-the-art technology and software, we help leading D2C brands streamline their eCommerce operations so that they can focus on what matters most: growing and scaling their business.

The need for a flexible eCommerce fulfilment solution is greater than ever, particularly given ever-changing customer demands and the unpredictable nature of global supply chains. Zendbox is proud to be a young 3PL company bringing bold ideas, higher standards, and a dynamic approach to a traditionally rigid and static logistics industry. Every day is a school day at Zendbox, and we take what we learn from the eCommerce brands we support to continuously adapt and enhance our service according to their unique requirements.

 

ZigZag Global – Returns Management Solution

Since Global Blue, the strategic technology and payments leader, acquired ZigZag Global in March 2021, the company has gone from strength to strength. The returns solution reached the impressive landmark of managing £1 billion worth of merchandise returned over the last 12 months. ZigZag has grown to over 120 employees, added a record-breaking number of retailers to its platform, and now offers over 1,000 carriers services across more than 130 countries.

The company has continued to sign up retailers to its label-less solution, reducing paper wastage by 60% across its retailers. ZigZag has also rolled out a refund to gift card solution that saves the sale for retailers and improving customer loyalty whilst customers get a hassle-free instant refund option. Against the backdrop of Zara charging for returns, ZigZag also partners with a number of providers to enable paid returns. Its charity portal will soon be live with a number of retailers to help provide aid for Ukraine through consumer donation. Finally, its over-labelling technology stitches together the wider logistics network to allow for multiple carriers to complete one journey, as a result, more sustainable first mile carrier services can be used.