Best eCommerce Support Business
Envisage Digital
Envisage Digital delivers strong eCommerce support to business partners who aim for lasting growth. We integrate platform proficiency with active monitoring and continuous improvements to deliver more than temporary solutions thereby maintaining efficient and reliable online operations for our clients which are ready for future growth.
Key Metrics (April 2025)
- 2,000+ support tickets resolved per month
- 65+ active client partnerships
- 9-day average ticket resolution time
Our custom monitoring tool analyses uptime status together with response times and essential performance indicators (CSP compliance and PageSpeed Insights) to ensure every site achieves current standards for speed and reliability.
SimplyVAT – International VAT Compliance
SimplyVAT supports global ecommerce businesses sell in new markets by handling VAT/GST compliance in the EU, UK and Canada. Our mission is to provide world-class, innovative compliance solutions and customer service, so that our 2.5k+ clients can experience border-free trade.
What sets us apart is that we’re human first. Our customer service is industry leading – we’re rated 4.8/5 on Trustpilot and 4.4/5 on Google. We built Tribexa, our VAT compliance platform to better connect us to our clients. Its API makes data transfer easy and secure; it offers additional ways to contact us and more transparency and control over VAT returns.
VAT is complicated – it’s one of those things were sometimes, it’s just easier to ask someone. We’re proud to be that someone.
Tillo – Gift Card Program
At Tillo, we provide full-service support for digital gift card eCommerce – helping brands grow faster, reach more customers, and deliver exceptional experiences. From technical setup to fraud protection and marketing, we manage every part of the journey.
We support some of the UK’s most recognisable retailers, including Costa, Everyman, ASOS, and Urban Pubs & Bars. Our services include eCommerce site development, order processing, secure payment gateways, customer service, and ongoing optimisation – all managed in-house.
We’re proud to be the only gift card and eCommerce provider with Customer Service Excellence accreditation two years in a row. Our in-house tool, Jigsaw360, uses machine learning to prevent fraud and protect revenue in real time.
Everyman saw a 546% uplift in digital gift card sales within weeks of launching with us, and we’re constantly innovating with new features like animated eGift cards, enhanced personalisation, and API-driven expansion opportunities.
At Tillo, we don’t just support eCommerce – we help brands scale it. Our blend of technical excellence, strategic insight, and hands-on service is why our clients stay with us – and why we’re proud to be considered for this award.
ZigZag – Returns and warehouse management
In 2024, the total cost of online returns in the UK is expected to surpass £27 billion, putting immense financial and operational strain on retailers. With consumer behaviour evolving and return rates climbing, retailers must rethink their approach to managing returns before profitability is further eroded.
Land’s End were just one of many retailers looking for ways to recoup this colossal cost of returns but also more efficiently manage their international returns. Additionally, they were seeing a rise in goods returning with signs of wear or damage. 25% of Generation Z shoppers have bought clothing to use for a short period (perhaps for an event) with the intention of returning.
Land’s End needed a solution that could quickly grade items in Europe and quickly move them on to their appropriate marketplace resellers or repair before sending back to the UK.
