BEST ECOMMERCE SUPPORT BUSINESS
Blue Sense Digital – Consultancy
Blue Sense Digital is a young and rapidly growing Australian eCommerce consulting, strategy, and performance marketing firm based in Melbourne. We partner with founders and operators globally to tackle their biggest growth challenges.
Our distinctive edge in this space is merging the analytical depth of a business consulting firm with the tactical execution of a performance marketing agency. A gap in the market that was leaving eCommerce businesses struggling to grow their marketing investment without knowing why. This combination creates a niche service that is more nuanced and financially grounded compared to traditional agencies focused on eCommerce.
To date, we’ve helped grow the profits of over 125 brands, managed $20M worth of ad spend, and achieved 50+ verified Google 5-Star client reviews.
We deliver success to our clients with a proprietary multifactorial analytics model. Our Four Phase system is a data-driven approach where each phase builds upon the last to create a comprehensive strategy tailored to the client’s needs. Whether our clients are building to exit, generating profitable cash flow, or making a meaningful impact, our bespoke consultancy services help them bring that vision to life.
ESW – Cross-border eCommerce Vendor
ESW is the leading ecommerce company that unlocks cross-border ecommerce success for the world’s best-loved brands. Working with 85+ clients, ESW’s cross-border DTC capabilities allow consumer electronics, apparel, footwear, cosmetics, accessories and luxury brands to expand their cross-border DTC channels.
ESW’s global ecommerce ecosystem allows consumers around the globe to shop directly on localised websites of their favourite brands and enjoy a friction-free shopping experience. Its solution localises the buying journey to help brands accelerate efficient speed-to-market, increase conversion rates, reduce fraudulent transactions and realise profitable growth. Retailers working with ESW typically experience a +155% increase in conversion rates when switching to its strategic partnership capabilities. By powering consistent brand experiences across all markets and across all channels through ESW, retailers see an average of +45% uptick in revenue thanks to the enhanced cross-border customer experiences.
Evri – Logistics/Parcel Delivery
Evri is the UK’s largest dedicated parcel delivery company. It currently delivers around 700 million parcels a year and has experienced significant growth over the last few years.
The business’ position as an ecommerce enabler has strengthened in the last 12-18 months. It’s built strategic partnerships and captured growth in C2C deliveries driven by platforms such as eBay, Facebook Marketplace, Etsy and TikTok. In 2023, Amazon made the business an accredited Seller Fulfilled Prime carrier, making Evri a delivery option for many more merchants who use Amazon. Evri has also increased volume in the SME sector. Improved customer service levels and dedicated account management teams have meant it’s been able to win new clients.
Evri supports ecommerce businesses and their customers in many ways, from its network of highly convenient ParcelShops and self-serve Lockers – which has grown in 2023/24 to become the biggest estate of its kind in the UK – to enhanced international and fulfilment services. As a responsible carrier, Evri is strongly focused on becoming an even more sustainable and ethical business, and it actively supports retailers on their own decarbonisation journeys.
Intersoft – eCommerce Carrier Management Provider
Intersoft, a veteran in eCommerce support for over 30 years, offers seamless, scalable carrier management solutions through its API, facilitating over 410 million shipments globally. With a focus on innovation, Intersoft continually adapts to the needs of eCommerce businesses, helping them to grow their shipments and expand globally.
Intersoft has supported eCommerce businesses from various sectors, from third-party logistics providers to online retailers. Companies like Teemill and exporto demonstrate Intersoft’s commitment to business growth through free onboarding and efficient communication, leading to significant sales increases.
Customer satisfaction is key to every action Intersoft takes, evident in a 98.7% retention rate and a Net Promoter Score of 64, well above industry standards. Testimonials from long-term partners such as Harrods attest to Intersoft’s dedication to understanding and meeting client needs.
Exceptional support services, including rapid response times and high-resolution rates, ensure smooth operations for over 3,000 clients. Intersoft’s ethos of honesty, adaptability, and collaboration distinguishes it in the market, earning numerous industry accolades.
By aligning with customer needs and providing unwavering support, Intersoft fosters long-term relationships and inspires loyalty, making it an essential partner for eCommerce businesses.
Rubicon Bridge – Regulatory
Rubicon Bridge’s innovative Reg Tech Tool® has revolutionised regulatory compliance for food supplements, empowering businesses to grow their international sales with unprecedented ease and speed. By automating the intricate compliance process, Rubicon Bridge offers a highly efficient solution tailored for the European market.
Our ground-breaking software allows businesses to input their product information and instantly check regulatory compliance across six major Amazon EU marketplaces: the UK, Germany, France, Italy, Spain, and the Netherlands. This ensures that products meet all necessary standards, significantly reducing the time and cost traditionally associated with compliance checks.
In addition to compliance verification, the Reg Tech Tool® generates comprehensive International Pack Copies (IPCs) for each marketplace. These IPCs provide businesses with all the required details for producing compliant packaging and detailed page content, streamlining the entire process from product development to market launch.
Rubicon Bridge stands out for its ability to cut weeks or even months off the time-to-market for e-commerce sales. Our tool’s user-friendly interface ensures that businesses, regardless of their expertise level, can navigate regulatory requirements seamlessly, eliminating barriers and minimising e-commerce suppressions.
Rubicon Bridge is setting a new standard in regulatory compliance, saving businesses time and money, and helping them launch products faster.
Scurri – Delivery Management
Scurri is customisable next generation delivery management software that puts retailers and brands back in control of the key processes involved in delivering on their customer service promises to enhance shoppers’ delivery experience to improve satisfaction, increase loyalty and customer lifetime value, all while protecting margin.
With over 1,200+ carrier services and 97% carrier coverage in the UK, Scurri provides a robust and reliable last mile delivery service to retailers. The company offers the highest level of flexibility in the industry for effective carrier management and shipment allocation, to improve speed and choice for shoppers, as well as maintain cost-effective and efficient fulfilment operations for retailers.
Scurri also offers retailers increased agility in their delivery operations – using Scurri’s automated rules engine, retailers can change shipment allocation in real-time if any individual carrier goes down. Having this flexibility ensures Scurri’s clients avoid negative delivery related customer reviews, as well as time consuming ‘Where Is My Order’ (WISMO) enquiries, which impact the customer services teams, and ultimately drive costly missed revenue and loyalty opportunities.
Sintra Digital Business – eCommerce-System Integration
We were born as a System Integrator and are specialized in the creation of O2O (online-offline) and omnichannel digital architectures, aimed at supporting our customers in creating important customer experiences and increases in turnover.
We don’t just build e-commerce but we take care of integrating it with all the other digital tools present in the company, so as to also give an aggregate view of the reference data, which allow, once managed and read well, to make informed and conscious strategic decisions. We have our SOH Modular Suite which can be implemented gradually, saving costs and time
Virtualstock – Dropshipping/eCommerce SaaS Platform
Virtualstock is making waves in the retail world by enabling rapid, cost-effective deployment of dropshipping capability and, in turn, linking major retailers to a growing selection of nearly 5,000 suppliers.
This year, Virtualstock celebrates the successful 2023 launch of its disruptive Proof-of-Concept (POC) model. The POC is a three-month deployment and demonstration of its flexible modular architecture, which not only enables prospective clients access and test the full feature-set of Virtualstock’s dropshipping platform, but it also empowers clients to launch a dropshipping channel in a low-cost, low-risk, light-touch way.
With the POC model, Virtualstock can demonstrate the benefits and potential ROI of its dropshipping solution while at the same time dramatically reducing the cost and risks associated with traditional dropshipping deployments. This entirely industry-first offering has proved so successful that every single POC customer has gone on to fully embrace the Virtualstock ecosystem.
The success of this initiative is reflected by the broader commercial success enjoyed by Virtualstock this year, supported by glowing survey responses and testimonials from Virtualstock clients. As an eCommerce enabler, Virtualstock challenges the assumption that adding dropshipping capability is an expensive, long winded process – but with Virtualstock, it couldn’t be easier.
ZigZag – Returns Management
ZigZag is a software solution to help eCommerce retailers manage their returns globally. The ZigZag platform connects major retailers to a global network of over 200 warehouses and 1,500+ carrier services in over 170+ countries. ZigZag delivers best-in-class technology and service to transform the post-purchase and returns experience. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable its clients to be more profitable and sustainable.
In a rapidly evolving e-commerce landscape, efficient returns management is crucial for customer satisfaction and business success as eCommerce returns cost UK merchants an estimated £20 billion in 2023. ZigZag’s research showed 84% of consumers review the returns policy before making a purchase, and 53% will abandon their basket if the policy does not meet their expectations.
The returns solution provider managed £2billion worth of merchandise returns over the last year. This achievement is a testament to the significant growth and expansion ZigZag has experienced, including the onboarding of numerous leading brands to the platform – including more Inditex brands, Frasers Group, Fenwick, and AYBL; the expansion of ZigZag’s comprehensive carrier network facilitating returns from a wide range of global locations, and the overall increase in return volumes across the retail sector.
