Best eCommerce Team
ClassBento – Technology & Customer Service Teams
ClassBento provides over 5,000 art, craft and culinary classes in the UK launching only in 2020. Our mission is to improve wellbeing in our local communities, which we achieve by encouraging people to explore their creative sides in our workshops. Going one step further, with every booking made, we proudly donate to Mental Health UK, supporting their incredible work in improving mental health nationwide. Our ethos is to treat customers as we would want to be treated ourselves, and to combine data and ingenuity together to continuously improve. Despite the challenges faced by the arts and crafts industry during these tough times, we achieved something remarkable: an abundance of positive customer reviews. Our resilience and determination have allowed us to thrive and make a difference, bringing creativity and wellness to the forefront even amidst adversity
Fortnum & Mason and SQLI Digital Experience
Both SQLI and Fortnum’s teams have worked collaboratively and successfully over the last two years of the partnership – each drawing on their respective strengths, expertise and knowledge to ensure the best possible outcome for the brand.
This collaboration has seen the launch of Fortnum’s new eCommerce platform, allowing the famous brand to scale the business and expand into new countries.
The site required some very complex customisations around checkout with split shipment, delivery matrix options and integrated duty/tax for international shipment. And it wasn’t without challenges.
The hybrid teams have shown that through clear and transparent lines of communication, working together towards a common goal and with trust and mutual respect, no challenge is insurmountable. And the results speak for themselves.
Harts of Stur – eCommerce Team
Harts of Stur is a family owned company with an ecommerce website that specialises in kitchenware and cookware, but which has also expanded into the fashion and homewares sectors over the past couple of years. Since creating one of the very first transactional websites back in 1995, our website has come a long way, offering over 20,000 products from over 250 brands.
To use a boxing analogy our eCommerce team punches well above its weight! Comprising an eCommerce Manager and eCommerce Assistant, the team is backed by a three person marketing team. Working closely with the management team, the eCommerce team is responsible for the upkeep of our award winning website and integrations with a number of third party marketplaces.
The Harts eCommerce team deals with the many daily tasks required to run a successful transactional website – from ensuring content is accurate and up to date to creating new categories and uploading new products, optimising and improving the website, and creating customised landing pages and content. Our marketing team ensures that all new products uploaded have their own unique and SEO optimised content.
This skilled team is also responsible for all email marketing, digital marketing and social media marketing.
Harts of Stur – Customer Service Team
Harts of Stur is a family owned company that specialises in kitchenware and cookware, which has also expanded into the fashion and homewares sectors over the past couple of years. Our department store is renowned for its fantastic customer service, for which it has won several awards. Our ethos is to deliver these same high levels of service to our online customers.
Our small team possesses all the core skills that make up a successful customer service department – patience, empathy, problem solving, adaptability, listening and communication. Thanks to comprehensive training and mentoring, the team is both efficient and competent in its work, acting as ambassadors for the company.
Exceedingly high service levels ensure that phones are answered immediately, emails are responded to within a matter of hours.
The customer support team is always on hand if a customer prefers to place their order over the phone rather than online.This may be because they are unable to access a computer, have a query regarding what they are ordering, or just prefer to talk to a human being.
Customer service doesn’t end once a purchase has been made. Our team is able to provide help with product queries, guarantees and warranties.
The Decor Group – Customer Experience Team
As the home of decorating, DCO are setting the benchmark for customer service in the online decorating market and beyond. Maintaining a Net Promoter Score of 90 and Feefo service review of 4.9 stars, DCO consistently outperforming competitors in their industry and more broadly eCommerce businesses in general. DCO has always differentiated themselves on their service offering, dating back some 30+ years from where it started life on the market stalls in the Northeast. DCO’s organisation is built around a relentless focus on customer experience and always doing the right thing for customers, even when that requires extraordinary efforts to solve problems and keep the UK decorating.
Virgin Media – O2 Online team
A successful online presence will always have a special team in the background working round the clock to provide customers with an outstanding experience. At Virgin Media O2, our Online team is behind the innovative and customer-first ecommerce site www.o2.co.uk and My O2 app experiences.