BEST ECOMMERCE TEAM

The eComOne Team

eComOne is an eCommerce growth marketing agency that was founded in 2018 following in the footsteps of CEO Richard Hill’s initial SEO-focused agency SEO Traffic Lab.

Rebranding and refocusing on the emerging next generation of eCommerce businesses, the agency now offers SEO, PPC, Meta Ads, Digital PR, Email Marketing and CRO as services and focuses on growing innovative companies with concentrated and bespoke marketing solutions.

 

French Bedroom

French Bedroom has bucked industry trends by expanding its eCommerce team post-COVID, integrating the website’s pivotal role in revenue and brand building across the business. The team excels through a fusion of creativity and analytics, managing many channels internally, and pushing their web development agency for innovative industry standards. Key developments include significant enhancements in product image quality and website design, improving user experience and page speed, all within budget constraints.

The team employs a unique “pizza” framework, assigning ownership and oversight across various eCommerce channels, ensuring a cohesive focus on overall metrics. Innovations like a seamless domain migration and a robust Search and Merch platform have enhanced site visibility and product discovery. Additionally, an improved returns service with Royal Mail and an extended 45-day return window have bolstered customer satisfaction.

Trustpilot reviews reflect exceptional customer service, with a 4.8/5 score from over 3,600 reviews. The eCommerce team’s close collaboration with the rest of the business enhances service quality and product recommendations, supported by advanced data insights and automation tools. This synergy has led to a streamlined restocking process and continuous improvements in customer experience, driving record-breaking sales and satisfaction levels.

 

Harts of Stur eCommerce Team

Harts of Stur is a fourth generation, family-owned company based in North Dorset with an ecommerce website that specialises predominantly in kitchenware and cookware, but which has also recently expanded into the fashion and homewares sectors to offer a greater choice to the consumer. Our online journey began back in 1995 when we created one of the first transactional websites. Since then, our website has grown a lot. Now, we proudly offer over 30,000 products from more than 250 brands.

With the exception of support from our web agency, almost everything else required to run our successful and award-winning transactional website is done in house by our small and dedicated ecommerce team. The team also works alongside an equally dedicated and professional customer service team. Working closely with the company directors, this agile and flexible department is responsible for the day to day running of the website and integrations with a number of third party marketplaces.

Even though we’re a small team, we’re incredibly proud of what we’ve accomplished. It keeps us focused on what really matters and ensures we’re always delivering the best value to our customers.

 

Heineken UK eazle e-Business Team

We are a B2B team working in the thriving and competitive Drinks industry. It may be common to hear people say they love the pub, but we REALLY mean it, they are our bread and butter! The team are responsible for Eazle.co.uk, a site where pubs log on to order the full range of drinks stocked in their bar.

We operate as a ‘growth squad’ continuously looking for both incremental and seismic opportunities to grow with our customers. We are approaching our third year of exceeding commercial targets, entirely attributable to the team ethos and the relentless and disciplined pursuit of improvement across our sites and our own capabilities.

So what makes this team stand out? I could say leadership from within, I could say an unwavering optimism and growth mindset. But the reality is that I know how unique it is to have a team who can blend a competitive spirit with a supportive hand, an innovative approach whilst collaborating and bringing others along on the journey at the right pace, and all the while not only achieving the stretching targets given but continuously exceeding them whilst having fun and staying customer focused.

 

Protein Works eCommerce Team

At Protein Works, teamwork is the cornerstone of our success. Our vertically integrated business model allows us to manage all core functions in-house, from product development and ingredient procurement to manufacturing, warehousing, e-commerce fulfilment, and customer service. This operational control ensures optimal commercial and environmental value across our supply chain.

A key innovation is our central data analytics warehouse, which leverages cloud computing and API integrations to provide real-time data insights across all functions. This empowers rapid, data-led insights and decision-making, helping us stay ahead of trends and continuously improve our services.

Our collaborative culture eliminates departmental silos, fostering seamless communication and shared goals. This unity, combined with world-class data utilisation, enables us to implement swift solutions and deliver the exceptional customer service that underpins our ‘excellent’ 4.7 Trustpilot rating – one of the highest in our sector.

 

Webselect

Webselect Ltd, a certified B Corporation is a UK ecommerce provider established in 1998, specialises in empowering brands to boost online sales and streamline operations. Their custom ecommerce platform, SelectCommerce, coupled with in-person support and advice ensures transparent pricing and exceptional ROI, handling over £150 million in annual sales for some individual clients. With a focus on long-term partnerships, the team at Webselect offers responsive support and collaborates closely with clients to execute strategies and navigate changes effectively. Their expertise in custom integrations and process optimisation has driven significant growth for clients, with examples in fashion lifestyle clients experiencing a 454% increase in online sales. Notably, Webselect’s commitment to honesty and straightforward communication resonates with clients, contributing to partnerships that have thrived for over a decade. A new product platform was released in 2024 for Select commerce with transparent pricing and card fees as well as being feature rich, incorporating exciting new AI and ML features to delight and surprise clients and their customers.

As part of the Nice Group (SW) Ltd, Webselect aligns with values of customer service, honesty, and sustainability.