Best Innovation in Delivery
Ceiling Tiles Express – Guaranteed/Nominated Delivery Date
Our brief was to design and build a system for a new e-commerce website that allows customers to pick a guaranteed delivery date, including an option for “next day” delivery – a first within the industry.
The whole project was approached from a user-first perspective; our mindset was to build the best possible experience for the customer and then create the business logic and systems around this.
The outcome was a simple and intuitive tool that didn’t affect the existing checkout flow users are familiar with. It’s now being scaled up and rolled out across several other websites to help innovate delivery for customers.
DeliveryMatch – Real-Time Chain Control: From Checkout to Doorbell
The DeliveryMatch Order, Transport, and Shipping Management Software increases eCommerce sales by calculating and showing reliable delivery options, costs and CO2 emission in the webshop checkout in real-time. This increases the conversion and retention, thus sales. At the same time the software reduces logistic costs because one can manage the transport costs (buy and sell), influence the costumer to get delivered in low volume periods and the drop hit rate will increase up to 95%. Also the logistic capacity in the complete chain (warehouse and transport) is managed already as from the purchase moment up to the delivery moment. DeliveryMatch as Sales Engine Costs + CO2 Emission Saver.
Harper – Try at Home
Online shopping often feels more like a process than an experience –a stark contrast to the exceptional service levels retailers aspire to offer their customers in store. Harper is pushing the boundaries of online shopping by enabling retailers to provide a market-leading last mile service to meet the expectations of today’s consumer.
Harper’s partnered brands include ME+EM, Jigsaw, LKBennett, Rixo, Victoria Beckham, Dior and many more. When shopping these brands, you are offered the opportunity to ‘Try at Home’ instead of paying at the checkout. You simply select an hour timeslot that works for you and confirm your order without having to pay.
When the time comes, one of Harper’s Style Concierge will arrive with your pieces. You have 40 minutes to either try on your own, or have the support of the brand trained Style Concierge in your home. Once you’ve finished, you pay for what you want to keep and the rest is taken away.
Intersoft – Lightning-Fast Label Speed
Intersoft, a leading provider of carrier management software solutions, embarked on a global expansion into China, recognizing the need to tailor its solution for seamless adoption by Chinese online retailers. The existing “Great Firewall of China” posed challenges to data processing, resulting in significant latency when generating shipping labels. The average label generation time reached up to 15 seconds, causing frustrations and delays in dispatching parcels promptly.
To address this issue, Intersoft optimized its carrier management software by implementing a cloud-based API solution, specifically designed for the unique requirements of the Chinese market. After extensive research and collaboration with partners, Intersoft devised a strategy leveraging its existing infrastructure and incorporating an Internet Content Provider (ICP) license, Cloudflare’s Argo, and China Network.
The implementation of this new solution proved highly successful. Retailers using Intersoft’s system could generate approximately 3 million labels per month without experiencing any latency issues. This represented a remarkable 93% improvement in processing speed, reducing label generation time from 15 seconds to just 1 second. As a result, parcels were dispatched faster, contributing to a seamless eCommerce experience for satisfied consumers.
The success achieved in China not only expanded Intersoft’s presence in the Chinese market but also showcased the potential of a similar approach to address latency concerns in other countries. Customers such as Cupshe, a popular fashion retailer, and PFT Logistics, a fulfilment hub, expressed their delight with Intersoft’s faster label generation, enabling them to streamline their shipping processes and achieve greater operational efficiency.
Intersoft’s commitment to delivering cutting-edge software solutions within designated timelines and budgets was evident through the successful implementation of the ICP license system. By collaborating with strategic partners, Intersoft showcased its ability to provide outstanding technology for the scalable growth of global commerce, remaining at the forefront of innovation in the rapidly evolving eCommerce landscape.
Pro Carrier, AEB, Hurricane Commerce – Accelerate Cross Border eCommerce Through Technology
Collaborating with customs software expert AEB and data enrichment specialist Hurricane, UK e-commerce delivery company Pro Carrier managed to bring down a 30% inspection rate to under 1%. They achieved this by combining Hurricane’s AI-based enrichment of retailers’ data and especially product tariff codes with AEB’s customs management platform, leading shipments through a transparent custom clearance process all the way from Pro Carrier’s warehouses to consumers’ doorsteps. Together, AEB, Hurricane and Pro Carrier made delays a thing of the past and guarantee on-time delivery for consumers in the EU and the UK.
Screwfix Direct Screwfix Direct – Screwfix Sprint
Screwfix Sprint is Screwfix’s 60-minute or less delivery service, available exclusively on the Screwfix App.
Customers can choose from more than 9500 products to be delivered to home or site in 60-minutes or less with a delivery charge of just £5.
Sprint is Screwfix’s market-leading service that allows customers to have products delivered to home or site in 60 minutes or less, meaning they can continue at the job without needing to down tools and get parts.
Convenience is paramount for Screwfix’s busy customers. The trade demand quick and easy access to a broad range of competitively priced products, and Screwfix Sprint is industry-leading in providing another option for customers to get their job done quickly, affordably and right first time.
Scurri – Scurri Track Plus
Scurri Track Plus, helps retailers boost loyalty and reduce WISMO queries through branded tracking communications. Combining Track Plus post-purchase experience software with the Scurri delivery management platform gives retailers back control of the last mile experience. Scurri is thus able to assist retailers throughout the order process and beyond from a single, cloud-based platform, with all customer communication white-labelled so brand values and personality are maintained and consistent at each customer touchpoint to ensure enhanced customer experience.
Track Plus enables retailers to gain the visibility, control and efficiency they need to be in the driving seat during the critical period of post-purchase communications.
Scurri Track Plus was developed in recognition of the fact that it is becoming more difficult to acquire new customers. Consumers expect an omnichannel experience, so boosting loyalty and protecting customer acquisition is critical for profitability, and owning the full customer experience is more important than ever for retailers.
Scurri’s integrated solutions, retailers can ensure they offer the most suitable delivery option, proactively identify potential issues for quicker resolution, and improve the full customer experience with branded post-purchase tracking updates and personalised offers at high engagement points. Leveraging innovative technology can improve the customer experience, boost loyalty and deliver all-important revenue growth.
Tighd – in-cage®
Remember when you eagerly awaited your online order, only to find a disappointing “not-at-home” sticker on your door the next day? Or when you received a confirmation of delivery, but you could not find any trace of your parcel.
Get your parcels delivered in-cage®, probably the best last meter delivery innovation since the invention of the mailbox. With the in-cage®, your parcel will be securely locked to your door, seamlessly and effortlessly.
Its sleek and slim design makes it perfectly tailored to fit any doorway. Installation is easy and plug-and-play, leaving no trace of damage on your apartment or house. Simply order on one of our partnering ecommerce platforms and select “in-cage® delivery” at checkout. The very next day, your parcel will be securely locked to your door, without any delivery drivers’ interaction. With our intuitive incage App, you receive instant notifications of your seamless delivery right on your mobile phone and easily track your order’s delivery status.
Stop rescheduled deliveries, stolen parcels, or deliveries sent to wrong addresses. Visit http://www.tighd.com for more information.
what3words – Innovative Addressing System
Inaccurate addresses cause problems for e-commerce and logistics businesses with research showing that 70% of the UK population have had their deliveries lost or delivered to the wrong address. what3words solves this frustration by providing an easy way to identify precise locations in just 3 simple words. As a result of a concerted effort to drive widespread adoption of our technology, what3words has enabled many businesses in the delivery ecosystem to benefit from more precise, more efficient deliveries.
Over the past year, what3words has made immense progress in its strategic developments as a delivery innovation. Its easy integration through plugins for popular platforms has made it accessible to millions of retailers. Major retailers and SMEs alike have embraced what3words. Working with key logistics providers and technology partners, what3words enables delivery accuracy and efficiency. Marketing initiatives from what3words and its partners have also raised consumer awareness, showcasing the benefits of accurate addresses.
Additionally, its utility extends beyond e-commerce and logistics, becoming an addressing standard across the UK and serving critical needs in emergency services and infrastructure, making it a particularly stand-out innovation.
With its widespread adoption and transformative impact on the delivery ecosystem and beyond, what3words is a strong delivery innovation.
