Best Innovation in Delivery
Aramex Express – Aramex Propel
Aramex’s Express Service has been at the heart of our logistics offering for over 40 years. Our UK sub-division has developed the most recent innovation within this all-encompassing delivery service, striving to streamline customs procedures to aid clients’ international shipping activities. The new digital tool, Aramex Propel, incorporates a HS code classifier, customs charges estimations, and an ID collection portal and service, helping Aramex UK to reinvent customer exportation experiences.
Assisting over 4.2 million shipments out of the UK each year, we recognise that a common barrier to exporting internationally stems from navigating various customs complexities. Aramex Propel’s forward-thinking tools enable clients to retrieve all documentation and monetary information relating to an export at speed, benefitting forecasting and decision-making. Moreover, at the point of check-out, and based on the HS code and destination country alone, Aramex Propel automatically calculates any duties and taxes; clients have full visibility and accuracy over all associated costs prior to shipments even leaving the UK.
Finally, upon receipt in the target country, our secure ID portal ensures all necessary identification documents for smooth collection are to hand, quickening up the time taken to get packages onto the last-mile. And that’s only the start.
DMS Matrix – Ecommerce Solutions
DMS Matrix is recognised as the 360 degree conduit between marketplaces and the sellers across the globe. We are an experience matchmaker and enabler for marketplaces and sellers both.
Along with rapidly expanding marketplace partnerships, we have a large and ever growing sellers community from different parts of the world. DMSMatrix is their gateway to global eCommerce retailing.
For marketplaces we scout, profile and activate sellers from various geographical zones and in various category verticals. Our team is expert in filtering and zero down on sellers’ marketplace is looking for.
- Seller Scouting and profiling,
- Account opening and onboarding,
- DMSMatrix ERP System access,
- Optimized Feed preparation,
- Bespoke Integration and automation,
- Cross border Shipping services,
- Warehousing and 3PL services,
- Merchant of record services.
Harper– Next Generation Last Mile
Online shopping often feels more like a process than an experience – a stark contrast to the exceptional service levels retailers aspire to offer their customers in store.
Touted as the “future of shopping” by Lisa Armstrong, Fashion Director of The Telegraph, Harper is on a mission to push the boundaries of online shopping by enabling retailers from Dior to ME+EM to Salvatore Ferragamo to provide a market-leading last mile service to meet the expectations of today’s consumer.
This shopping service is made available through each retailer’s own website through a technology integration. Retailers offering the Harper service to their customers will encourage customers to behave more like they would in store. Customers add the items they’d like to try to their basket, and follow a Paypal-esque journey to book their appointment at a convenient time, without paying.
At the appointment, customers can choose whether they’d like to try their pieces in private, or for the Style Concierge to accompany them in their home to offer help and advice. Payment is taken for the items that the customer wants to keep, and the unpurchased items are taken away hassle-free.
Metapack – Ship from Store
Metapack’s Ship from Store is a shipping model innovation that provides retailers with the ability to leverage inventory held in their physical stores and make it available to sell through their eCommerce channels. If you have inventory held in store, you can connect it to your eCommerce platform, then display it on your website to fulfil online orders.
Returns – Technology to eliminate over consumption and build brand customer loyalty
nShift Return Rescue technology solution was developed in partnership with circular commerce trailblazer ASKET (see below). Through a thorough process of iteration using client and consumer feedback, the Return Rescue solution was designed around two core principles; the consumer user experience, ensuring continual adoption by customers and the ability to provide actionable sustainability insights for the retailer.
Our retailer branded solution cleverly integrates with the existing nShift suite of Post Purchase solutions enabling consumers to use any internet connected device to simply identify items from past purchases and then, using the nShift’s extensive number of parcel carrier connections, offer a convenient and sustainable way of returning the unwanted items to either be recycled or revived and reused. Branded communication keeps the customer informed throughout the journey and also offers the retailer the opportunity to open up a dialogue (marketing) channel with the customer. This combination of choice, convenience and communication ultimately builds customer loyalty and converts the customer to a brand ambassador.
How it works – it’s simple and easy for the consumer:
- Log in using email
- Select the garment that they wish to Rescue
- Receive store credit which they can use to buy a new product from your web shop
- Send item back
- Rest easy, knowing that the returned item has been repaired, recycled, or resold rather than going to waste
Urb-it – Sustainable last mile delivery service
Urb-it provides sustainable customer-centric last-mile delivery services in Europe’s largest cities on a fleet of e-cargo bikes. Our mission is to deliver urban logistics services that create a positive impact on society and the environment.
Urb-it’s sustainable last mile delivery services create a positive impact in the largest cities across Europe which have strong regulatory drivers around ultra-low emission zones, high population density and a high proportion of e-commerce customers. This is where it can create the greatest impact through its sustainable delivery services improving the health of the cities in which it operates.
Urb-it works with its logistics and retail partners to provide the last mile sustainably, while aligning to their supply chain sustainability commitments and customer service expectations. Our services directly support our customer’s net zero or carbon reduction initiatives, and our couriers create their end of brand experience through their efficient delivery service.
Urb-it’s vision is to transform urban logistics, one delivery at a time. We have an important role to play in solving issues caused by urban logistics such as pollution and congestion, whilst also supporting e-commerce partners to thrive and respond to not only the growth in online shopping, but also increasing customer expectations.
Wincanton – Supply chain and logistics
Wincanton is a leading British supply chain solutions company. With almost 100 years’ heritage, Wincanton’s 20,000-strong team operates from more than 200 sites across the country, providing business-critical services to many of the UK’s leading brands. Our specialist eFulfilment division enables our customers’ eCommerce growth by managing their end-to-end order fulfilment and consumer experience.
Our latest collaborative innovation is blend of robotics, wearable technology and artificial intelligence for omnichannel retailer Neal’s Yard Remedies Organic (NYR). Our bespoke solution has transformed eFulfilment productivity and accuracy for our customer, and improved health and safety for our colleagues.
Supply chain resilience at NYR has been improved, through a cost-effective solution which can handle significant seasonal fluctuations in demand and volume. Wincanton has also increased staff retention and reduced risk exposure to reliance on short-term seasonal labour to fulfil peak order periods.
What is truly outstanding is the use of wearable technology and artificial intelligence to ensure the very best health and safety outcomes for our colleagues. Our tireless determination to improve safety performance, as demonstrated in the trial, has significantly reduced hazards for our colleagues and will further improve or outstanding health and safety record.
ZigZag Global – Over-Labelling Innovation
As returns have started to take centre stage, customers have redefined what a good returns experience looks like. Faster refunds, quicker collections or convenient drop-off locations, low cost or free options, tracking capabilities, and more, the list of expectations grows each year. ZigZag’s latest innovation will allow carriers to work more seamlessly together, completing a returns journey through a combined effort, and ultimately providing a better experience for the end-user.
The over-labelling innovation allows for a wider range of carrier services to be used for this first mile collection. For exchanges, that means retailers can utilise a carrier service that offers immediate goods inspection or grading before passing over to a different carrier service to get the goods back to the retailers warehouse or distribution centre. This results in a better customer experience, faster or instant refunds, and better tracking as goods change hands. The chosen exchange can be sent immediately following the first scan from either the post office, drop-off location or courier service collection. The platform generates a return label that can be printed at home or through a QR Code, printed in store.
Our Over-labelling functionality will open up the network for retailers, allowing them to offer more carrier options to their customers.