eCommerce Delivery Excellence Award
Ceiling Tiles UK
Ceiling Tiles UK is the UK’s leading eCommerce brand for suspended ceiling solutions – transforming a traditionally overlooked category with fast, reliable and customer-first delivery.
As part of the Workplace Interiors Co group, they combine decades of industry experience with a modern digital approach, offering services like next-day delivery, live delivery scheduling and technical support.
Their standout delivery experience is built on smart systems, real-time data and a hands-on service ethos which has helped them become the top-rated ceiling tile supplier in the UK. With over 1,500 verified Trustpilot reviews and a 4.8/5 “Excellent” rating, they’ve proven that even in the most niche sectors, brilliant service still wins.
Intersoft
Intersoft delivers carrier management solutions through a powerful API that streamlines carrier selection to label production. In 2024, Intersoft facilitated over 526 million shipments globally, with system uptime at 99.99% and label production speeds in the milliseconds.
As an official third-party Royal Mail provider, Intersoft offers unrivalled access to core delivery services and has developed key solutions to support eCommerce customers scale their shipping capabilities.
Intersoft’s innovations help clients like Harrods and over 4,200 others scale operations, reduce costs, and improve customer experience. Through real-time tracking, multi-carrier access, and sustainable practices, including planting over 43,000 trees, Intersoft sets a high standard in delivery excellence not only in it’s numbers, but also it’s social responsibilities.
With innovative tech and a customer centred approach, Intersoft is helping eCommerce businesses of all sizes thrive in an increasingly complex global delivery landscape. By combining smart automation with seamless multi-carrier access and a strong commitment to sustainability, we’re empowering retailers to streamline their logistics to grow with confidence.
next3pl
Next3pl is proud to be recognised for delivering world-class logistics solutions that empower eCommerce brands to thrive globally. As an Australian-based 3PL provider with over 15 years of experience, we specialise in fast, flexible, and scalable fulfilment across 150+ countries.
Our proprietary technology platform, Genisys, integrates with leading eCommerce platforms like Shopify and NetSuite, providing real-time order syncing, inventory tracking, and analytics. In 2024, we helped over 20 brands expand into international markets—reducing average delivery times by 32% and maintaining a 97% on-time delivery rate.
With a customer-first approach, we offer tailored pricing, multi-warehouse fulfilment, flexible carrier options, and seamless returns management. Our dedicated onboarding and account teams ensure every rollout is proactive and performance-driven.
By combining smart logistics with tech-driven insights, we enable brands to deliver with precision, speed, and confidence—raising the standard for eCommerce delivery worldwide.
Portless
Portless is revolutionizing e-commerce fulfillment as a next-generation 3PL that drives profitability for brands. Unlike traditional logistics providers that force businesses to stockpile overseas inventory, endure 30-90 day shipping delays, pay tariffs upfront, and lose sales to stockouts, we deliver orders directly from China in just 6 days while providing a total domestic experience. Our model enables 6-day global delivery, tariff deferment (pay duties only after sales), near-factory fulfillment (inventory ready in 2-3 days post-production), and seamless expansion to 55+ countries. Portless is transforming global commerce by turning logistics from a cost center into a competitive advantage. We don’t just move packages – we allow brands to be more nimble and profitable.
Starlinks Global – Delivery Excellence Under Pressure
Starlinks Global sets the bar for cross-border ecommerce delivery, achieving the lowest WISMO, loss, and undeliverable rates in the industry, outperforming all competitors. In early 2025, amid sudden U.S. tariff changes, Starlinks Global ensured seamless delivery continuity while many carriers paused shipments.
Becoming a trusted voice for retailers, the company delivered daily updates, advisory sessions, and real-time clarity on shifting regulations. Working directly with federal agencies, Starlinks Global translated complex policy changes into clear, actionable guidance, empowering businesses to stay ahead of evolving rules.
Starlinks Global’s proactive approach and operational agility allowed retailers to maintain delivery speed, protect margins, and avoid costly disruptions. With real-time parcel screening, dynamic customs flexibility, and targeted communications, Starlinks Global navigated one of the most volatile regulatory landscapes in years, ensuring minimal impact on retailers.
Starlinks Global’s world-class service metrics with WISMO rates below 0.4% and undeliverable rates under 0.3% demonstrate its commitment to excellence in ecommerce logistics, safeguarding retailer success and setting a new standard for industry performance.
ZigZag – ZigZag Returns and Warehouse Management Solution
In 2024, the total cost of online returns in the UK is expected to surpass £27 billion, putting immense financial and operational strain on retailers. With consumer behaviour evolving and return rates climbing, retailers must rethink their approach to managing returns before profitability is further eroded.
Land’s End were just one of many retailers looking for ways to recoup this colossal cost of returns but also more efficiently manage their international returns. Additionally, they were seeing a rise in goods returning with signs of wear or damage. 25% of Generation Z shoppers have bought clothing to use for a short period (perhaps for an event) with the intention of returning.
Land’s End needed a solution that could quickly grade items in Europe and quickly move them on to their appropriate marketplace resellers or repair before sending back to the UK.
